Terms & Conditions for Use of boononline.in for Ordering

1. Acceptance of Terms

By accessing or using our website and placing an order with BistroBoon Private Limited, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

2. Service Availability

• Our takeaway counter operates from 6:30 AM to 2:00 PM.
• Orders can be placed on our website or physically at the counter at our outlet when open.

3. Ordering Process

• Customers are responsible for ensuring that all order details, including items, quantities, contact details, and pickup information, are correct before confirming payment.
• Once an order is confirmed, modifications or cancellations are not possible.

4. Pricing

• All prices displayed are in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Applicable taxes and charges will be displayed during checkout.

5. Payment Terms

• Payments must be completed through the approved payment methods available on the website/app.
• In case of payment failure but deduction from the customer's account, the refund timeline depends on the customer's bank/payment provider.

6. Pickup & Delivery

• Customers are responsible for collecting orders at the selected pickup time.
• Order delivery is outsourced; as such, we are not responsible for delivery timings, or if any items ordered are misplaced during delivery or are delivered to the wrong address.
• Please verify your order before leaving the counter.
• Orders not collected within a reasonable period may be discarded for food safety reasons, and refunds may not be provided.

7. Cancellation & Refund Policy

Customer Cancellation

• Orders once placed and accepted cannot be modified or cancelled.

Refunds

Refunds may be considered in the following situations:

• Incorrect items provided
• Missing items
• Duplicate payment

Refunds will not be issued for:

• Change of mind after preparation
• Incorrect order details entered by the customer

Approved refunds may take 5–10 business days to reflect, depending on the payment provider.

8. Food Allergies & Dietary Information

• Customers are responsible for informing us about any food allergies or dietary restrictions before placing the order.
• While we take precautions, we cannot guarantee that any item is completely free from allergens due to shared kitchen environments.

9. Product Availability

• Orders placed before 9:00 p.m. on the previous day are accepted; orders placed after 9:00 p.m. are subject to availability.

10. Customer Conduct

Customers agree not to:

• Misuse the website/app
• Use fraudulent payment methods
• Provide false information
• Interfere with the operation of the service

We reserve the right to suspend accounts or refuse service for misuse.

11. Intellectual Property

All content on the website/app including logos, text, images, menu descriptions, and branding belongs to BistroBoon Private Limited or M. Prashanth Bhat and may not be copied or reproduced without permission.

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the value of the customer's order.

13. Privacy

Customer information collected during ordering is used solely for order processing, communication, payment handling, and service improvement. We do not sell customer data to third parties.

14. Third-Party Payment Providers

Payments may be processed by third-party payment gateways. We are not responsible for failures, delays, or security issues originating from those providers.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of the courts located in Mangalore, Karnataka.

16. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.

17. Contact Information

For questions, complaints, or support, contact: